Question 1

What is the GCUFF Membership, and why should I join?

Accepted Answer

The GCUFF Membership connects you to a vibrant community of film enthusiasts and supports the Greater Cleveland Urban Film Festival's mission to celebrate diversity in cinema. Members enjoy exclusive benefits like early ticket access, discounted event pricing, and invitations to special screenings.

Question 2

What's included in the GCUFF Membership?

Accepted Answer

The GCUFF Membership is a single annual membership for $59.00 that connects you to the films, events, and community behind the Greater Cleveland Urban Film Festival all year long. Your membership includes:15% off official GCUFF merchandise, online and at GCUFF events$3.00 off eligible individual festival tickets when you're logged in to your member accountMember savings on tickets to GCUFF special events and screenings throughout the yearAccess to select members-only experiences, community gatherings, and exclusive GCUFF momentsThe satisfaction of helping bring new independent films to Cleveland and elevate Black and diverse voices on screenYou can also gift a membership — just choose Give as a gift at checkout.  For more information or assistance, contact us at MemberServices@gcuff.org.

Question 3

How long does my membership last?

Accepted Answer

GCUFF Memberships are annual and remain active for one year from the purchase date. You can view your membership status and renewal settings by logging into your GCUFF Membership account.

Question 4

Can I share my membership with others?

Accepted Answer

No, memberships and member passes are non-transferable and intended for use by the named individual only on the account.

Question 5

Why isn’t my member discount showing online?

Accepted Answer

To use your GCUFF Membership benefits online, make sure you use the same email address connected to your membership when completing your transaction.Your membership benefits are tied to the email address used when your membership was purchased. If you use a different email at checkout, your member discount or benefit may not appear.You can log into your GCUFF Membership account here: https://gcuffmembership.eventive.org/accountFor help confirming the email on your membership, contact Member Services at MemberServices@gcuff.org

Question 6

How do I update my membership account information?

Accepted Answer

You can update your name, phone number, password, and communication preferences by logging into your GCUFF Membership account.Log in here:  https://gcuffmembership.eventive.org/accountFor additional help, contact Member Services at MemberServices@gcuff.org.

Question 7

How do I update my payment information?

Accepted Answer

Log into your GCUFF Membership account to review or update your payment information connected to your membership.Log in here: https://gcuffmembership.eventive.org/accountIf you need help, contact Member Services at MemberServices@gcuff.org.

Question 8

How do I cancel or turn off auto renewal for my membership?

Accepted Answer

You can turn off auto renewal for your GCUFF Membership at any time by logging into your account.Log in here:  https://gcuffmembership.eventive.org/subscriptionsOnce logged in, select Renewal Settings, then choose Disable Auto Renewal.  Your membership benefits will remain active through the end of your current membership term. Unused time is not eligible for a refund.For help, contact Member Services at MemberServices@gcuff.org.

Question 9

Who do I contact for support or feedback?

Accepted Answer

For help with your GCUFF Membership, including account access, payment questions, or membership updates, contact Member Services at MemberServices@gcuff.org.

Become a GCUFF Member

What is the GCUFF Membership, and why should I join?

What's included in the GCUFF Membership?

How long does my membership last?

Can I share my membership with others?

Why isn’t my member discount showing online?

How do I update my membership account information?

How do I update my payment information?

How do I cancel or turn off auto renewal for my membership?

Who do I contact for support or feedback?

Member FAQs

CONTACT US

STAY CONNECTED
Get festival news, film announcements, and updates.

QUICK LINKS

Become a GCUFF Member

What is the GCUFF Membership, and why should I join?

What's included in the GCUFF Membership?

How long does my membership last?

Can I share my membership with others?

Why isn’t my member discount showing online?

How do I update my membership account information?

How do I update my payment information?

How do I cancel or turn off auto renewal for my membership?

Who do I contact for support or feedback?

Member FAQs

CONTACT US

STAY CONNECTED Get festival news, film announcements, and updates.

QUICK LINKS

STAY CONNECTED
Get festival news, film announcements, and updates.