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FAQs

  • How many filmmaker badges will we get?
    Each film is granted ONE (1) filmmaker Pass. ONE (1) additional pass may be granted upon request. Tickets to the power hour breakfast are limited to ONE (1) filmmaker per film
  • Will we be notified of our film’s screening?
    Filmmaker will be sent a notification via email with their screening days and times.
  • Will GCUFF be in person, online, or both?
    The 13th Annual Greater Cleveland Urban Film Festival (GCUFF) will take place as an in-person event September 19-22, 2024 and online September 23-27, 2024 as part of GCUFF’s Virtual Screenings.
  • What are the system requirements to stream?
    You can watch content on PCs running Windows 7+, and Intel or Apple Silicon based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
  • What are the requirements for Window computers?
    Windows 7, Windows 8.1 or Windows 10 Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
  • What are the requirements for Mac computers?
    macOS 10.12 or later Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser. Important note regarding iCloud Private Relay: iCloud Private Relay is a security feature available on devices beginning with macOS Monterey (Version 12) that is not compatible with the Eventive media player. Accessing a screening with iCloud Private Relay enabled will present you with a georestrictions error. To access your screening, please be sure that iCloud Private Relay is turned off. On your Mac computer, you can turn off iCloud Private relay in your settings by navigating to: Apple menu > System Preferences, then click Apple ID. Select iCloud > Private Relay
  • Can I watch content on my Android device?
    Yes, you can watch content using Chrome on Android 6.0 or later. If Chromecasting, must have 3rd generation or later Chromecast stick. To Chromecast from a mobile Android device: Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device. Tap the "Cast" icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device. To Chromecast from computer: Open the content in the Google Chrome browser. Click the "Cast" icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.
  • Can I watch content on my IPhone/IPad?
    Yes, you can watch content using Safari on iOS 11.2 or later. Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our dedicated TV app to watch on your TV. Important note regarding iCloud Private Relay: iCloud Private Relay is a security feature available on devices beginning with iOS 15.4 that is not compatible with the Eventive media player. Accessing a screening with iCloud Private Relay enabled will present you with a geo restrictions error. To access your screening, please be sure that iCloud Private Relay is turned off. On your iPhone, iPad or iPod touch, you can turn off iCloud Private relay in your settings by navigating to: Settings > [your name] > iCloud > Private Relay
  • How can I watch content in the highest possible resolution?
    To view content in the highest available resolutions (including 1080p as well as 4K/UHD when available), ensure you are using one of the following browser/device combinations: Safari on macOS Edge on Windows Safari on iOS Chrome on Android Eventive TV app for Apple TV, Roku, or Amazon Fire TV Other browsers beyond these will still offer HD resolution; however, the above combinations allow for the maximum levels of secure stream quality.
  • How do I play the movie on my TV?
    If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right. See our detailed instructions for our dedicated Apple TV and Roku apps below. Chromecast will work on select Android devices, see instructions above. Chromecast on iOS devices are not compatible with the Eventive platform. Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play. You can also directly connect a laptop or computer using an HDMI cable by doing the following: Make sure your computer is close enough to your Television for the HDMI cable to reach between them safely. Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to. Plug the other end of the cable into your laptop's HDMI out port Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote. If your computer's display does not automatically appear on your television screen, you may need to have the computer manually detect the display. Windows: Right-click on the desktop > Display Settings > Click Detect > Click the "Multiple displays" drop-down box and select "Duplicate these displays") > Click Apply. Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.
  • Can I rewind or start over for live events?
    Yes, you have complete access to the entire program during your watch window. Please note the following: By default, Real-Time Broadcasts are one time events and not available for replay after the fact. Event organizers may choose to make them available for replay. If you click the Enter Live Broadcast button and receive the message "The broadcast has ended," it is not available for replay.
  • Why does video playback stall or not play smoothly?
    We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent, or if you have several wifi enabled devices connected simultaneously, you may experience problems during playback. If you’re on wifi, try moving closer to your router. You may also try connecting directly to your router via an ethernet cable.
  • I bought a film or program and now it's telling me to unlock it again. What do I do?
    Please confirm that you are logged in with the same email address or Facebook login you used to purchase your pass. You can login using the login link at the upper right corner of the screen, or if you are not logged in at all you’ll be prompted to login after clicking "Unlock Now."
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