Question 1

How much does it cost to view a virtual film?

Accepted Answer

Individual virtual films cost $15 to view. Once purchased, you’ll have seven (7) days from the time of purchase (or from when the film first becomes available) to begin watching.

Question 2

How long do I have to watch a film?

Accepted Answer

When you unlock a film:
Unlock Window: You have 7 days after unlocking/purchasing to start the film.
Watch Window: Once you press Play, you have 24 hours to finish watching.

Within that 24-hour period, you can pause, rewind, or restart the film as many times as you like. The remaining time in your watch window will always be displayed on the film’s watch page.

Streams tickets must be redeemed before the Streams Availability Window closes at 11:50 PM ET on Friday, September 25, 2026.

Question 3

What are the system requirements to stream?

Accepted Answer

You can watch content on PCs running Windows 10+, and Intel or Apple Silicon based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
 
If you have an Apple TV, Fire TV or Roku device, you can use our dedicated apps for these platforms. If you have a Chromecast, you can cast to it from Chrome on your computer or Android phone. Detailed instructions are below.

Question 4

What are the requirements for Window computers?

Accepted Answer

Windows 10 or Windows 11

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

Question 5

What are the requirements for Mac computers?

Accepted Answer

macOS 10.12 or later
 
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
 
Important note regarding iCloud Private Relay: iCloud Private Relay is a security feature available on devices beginning with macOS Monterey (Version 12) that is not compatible with the Eventive media player. Accessing a screening with iCloud Private Relay enabled will present you with a georestrictions error.
 
To access your screening, please be sure that iCloud Private Relay is turned off. On your Mac computer, you can turn off iCloud Private relay in your settings by navigating to:
 
Apple menu > System Preferences, then click Apple ID. Select iCloud > Private Relay

Question 6

Can I watch content on my Android device?

Accepted Answer

Yes, you can watch content using Chrome on Android 6.0 or later. 
To use Chromecast, must have 3rd generation or later Chromecast stick.
 
To Chromecast from a mobile Android device:

Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device.
Tap the "Cast" icon in the lower right hand corner of the player. If no icon appears, this means casting is not supported on your device.

To Chromecast from computer:

Open the content in the Google Chrome browser.
Click the "Cast" icon in the lower right hand corner of the player. If no icon appears, this means casting is not supported on your device.

Question 7

Can I watch content on my IPhone/IPad?

Accepted Answer

Yes, you can watch content using Safari on iOS 11.2 or later.
 
Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our dedicated TV app to watch on your TV.
 
Important note regarding iCloud Private Relay: iCloud Private Relay is a security feature available on devices beginning with iOS 15.4 that is not compatible with the Eventive media player. Accessing a screening with iCloud Private Relay enabled will present you with a georestrictions error.
 
To access your screening, please be sure that iCloud Private Relay is turned off. On your iPhone, iPad or iPod touch, you can turn off iCloud Private relay in your settings by navigating to:
 
Settings > [your name] > iCloud > Private Relay

Question 8

How can I watch content in the highest possible resolution?

Accepted Answer

To view content in the highest available resolutions (including 1080p as well as 4K/UHD when available), ensure you are using one of the following browser/device combinations:

Safari on macOS
Edge on Windows
Safari on iOS
Chrome on Android
Eventive TV app for Apple TV, Roku, or Amazon Fire TV

Other browsers beyond these will still offer HD resolution; however, the above combinations allow for the maximum levels of secure stream quality.

Question 9

How do I play the movie on my TV?

Accepted Answer

If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right.

See our detailed instructions for our dedicated Apple TV and Roku apps below.

Chromecast will work on select Android devices, see instructions above. Chromecast on iOS devices are not compatible with the Eventive platform.

Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.

You can also directly connect a laptop or computer using an HDMI cable by doing the following:

Make sure your computer is close enough to your Television for the HDMI cable to reach between them safely.
Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
Plug the other end of the cable into your laptop's HDMI out port
Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote.
If your computer's display does not automatically appear on your television screen, you may need to have the computer manually detect the display.

Windows: Right-click on the desktop > Display Settings > Click Detect > Click the "Multiple displays" drop-down box and select "Duplicate these displays") > Click Apply.

Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.

Question 10

Can I rewind or start over for live events?

Accepted Answer

Yes, you have complete access to the entire program during your watch window.

Please note the following: By default, Real-Time Broadcasts are one time events and not available for replay after the fact. Event organizers may choose to make them available for replay. If you click the Enter Live Broadcast button and receive the message "The broadcast has ended," it is not available for replay.

Question 11

Why does video playback stall or not play smoothly?

Accepted Answer

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent, or if you have several wifi enabled devices connected simultaneously, you may experience problems during playback. If you’re on wifi, try moving closer to your router. You may also try connecting directly to your router via an ethernet cable.

Question 12

If the film is playing onsite as well as virtually, is that one ticket or two?

Accepted Answer

Great question! If a film is playing both onsite and virtually, those are two separate tickets. Think of it as two different ways to enjoy the magic of cinema—one in the theater and one from the comfort of your own home!

For onsite screenings, you’ll need a ticket specifically for the in-person showing. For virtual screenings, you’ll need to unlock the film via a separate ticket or pass.

If you’re having trouble accessing your virtual ticket, double-check that you’re logged in with the same email or Facebook account you used to make your purchase. Once logged in, your virtual screening will be ready to unlock and enjoy!

Question 13

I bought a film or program and now it's telling me to unlock it again. What do I do?

Accepted Answer

Please confirm that you are logged in with the same email address or Facebook login you used to purchase your pass. You can login using the login link at the upper right corner of the screen, or if you are not logged in at all you’ll be prompted to login after clicking "Unlock Now."

2026 Festival FAQ

How much does it cost to view a virtual film?

How long do I have to watch a film?

What are the system requirements to stream?

What are the requirements for Window computers?

What are the requirements for Mac computers?

Can I watch content on my Android device?

Can I watch content on my IPhone/IPad?

How can I watch content in the highest possible resolution?

How do I play the movie on my TV?

Can I rewind or start over for live events?

Why does video playback stall or not play smoothly?

If the film is playing onsite as well as virtually, is that one ticket or two?

I bought a film or program and now it's telling me to unlock it again. What do I do?

CONTACT US

STAY CONNECTED
Get festival news, film announcements, and updates.

QUICK LINKS

2026 Festival FAQ

How much does it cost to view a virtual film?

How long do I have to watch a film?

What are the system requirements to stream?

What are the requirements for Window computers?

What are the requirements for Mac computers?

Can I watch content on my Android device?

Can I watch content on my IPhone/IPad?

How can I watch content in the highest possible resolution?

How do I play the movie on my TV?

Can I rewind or start over for live events?

Why does video playback stall or not play smoothly?

If the film is playing onsite as well as virtually, is that one ticket or two?

I bought a film or program and now it's telling me to unlock it again. What do I do?

CONTACT US

STAY CONNECTED Get festival news, film announcements, and updates.

QUICK LINKS

STAY CONNECTED
Get festival news, film announcements, and updates.